Refund Policy

Luxa Pro is a one-off purchase, not a subscription. There is nothing to cancel and nothing that renews. This page explains what happens if you change your mind.

Fourteen days, no reason needed

If you are not happy with Pro, write to us within 14 days of your purchase and we will refund it in full. You do not have to explain why. The refund goes back to the PayPal account or card you paid with, and PayPal usually takes a few working days to show it.

How to ask

Email [email protected] from the address on your Luxa account, or use our contact form. Including the PayPal transaction id from your receipt helps us find the payment faster, but it is not essential — the email address on your account is enough.

We do not need you to prove anything or fill in a form. One message is enough.

What happens to your account

When the refund is issued, Pro access ends and the account returns to the free tier. Anything you produced with the tools is yours and stays yours — every file was processed on your own device and we never held a copy of it in the first place.

After fourteen days

We are not obliged to refund a purchase after 14 days, but we would still rather hear from you than not. If something is broken, or Pro did not do what you understood it to do, write to us and we will look at it on its merits.

Payments that went wrong

If you were charged and Pro did not activate, that is not a refund case — it is a fault, and we will fix it. Payment confirmation sometimes lands after the page has moved on, in which case access appears a minute or two later; signing out and back in will show it. If it still has not appeared, email [email protected] with your transaction id and we will sort it out. Please do not pay a second time.

Questions

Anything else about billing, write to [email protected]. See also our Terms of Use and Privacy Policy.